Personalized Services to get the most from your software
From advisory services to configuration, our team of experts will assist you through the entire operating cycle of your software, in view of providing you with a fully operational solution tailored for your present and future needs.
Your relationship with BORA begins even before you purchase your software. Our teams of experts, together with our local network of partners are at your service, figuring out with you, the solution that best fits your business and your structure. In case your project requires a prior study, our team of consultants are ready to work out your needs, identify your objectives and analyse lapses geared at guiding you towards a solution that suits your business strategy.
Buying a Mid Back Office system to deal with your management challenges is not enough. To reap their full benefits, it is essential that the TA have an organization and processes that would enhance Mid Back Office contribution to the company delivery capabilities. We offer Information System Audit Services for agencies with or without a Mid Back Office. It consists in analyzing the processes and the transactional workflow to detect bottlenecks and other problems that may lead to low productivity. We then propose solutions that take into account not only the most current TAs organizational models, but also the staff profile (both IT and non IT).
Our teams of consultants, project managers, domain and product experts as well as our partners will guide you through all the stages of your IT project, be it its launching, implementation, day-to-day running and evolution of your systems. Furthermore, we are offering you full assistance (methodology, functional and technical expertise) as well as advisory services tailored to your needs. Based on the size of your project, our consultants can help you in setting up a steering committee, elaborating the specifications, evaluating your resources and drafting a running schedule. Our project managers monitor the operations while stream-lining subsequent specific developments. As for our engineers, technicians and domain experts, they guarantee the functioning and setting up of your project. Our trainers are in charge of training your users.
Analysing their needs and helping them in outlining their objectives
Recommending BORA software that best suit their business
Setting up and overseeing the smooth functioning of their software
Training users
Assisting the client during the launching of the project
Assisting the client on a daily basis by providing advice and support
Our development teams, supervised by our project managers will help you with building your IT projects that suit your specifications and financial resources.
Your business partners certainly deserve the best analytic reporting on their transactions and the service being provided to them. With the BORA Fast/Report development service, we enable your agency to deliver insight and understanding of critical data to customers and partners. We create almost any kind of dashboard, report, or other business intelligence application, with very attractive prices. Many of these functions are already pre-built, speeding deployment and reducing fees.
With powerful import/export or APIs integration features, BORA easily interfaces with almost any application. BORA links to such applications to produce a single organization together in order to simplify and automate business processes to the greatest extent possible, while at the same time avoid making sweeping changes to the existing applications or data structures. BORA/Application Integration is our most requested development service with projects ranging from 3rd party bookings handling to entries export to general ledger software’s.
Data migration is a key element to consider when adopting any new system, either through purchase or new development. Data migration is not a simplistic task and if not given due consideration early in the process of purchasing a new system, it could become a very expensive task.
Analyzing the existing system to understand how it works, who uses it, and what they use it for.
Defining the mapping scheme from the legacy system to BORA.
Importing data into BORA by comparing data reports to the old system.
If not of BORA and its certified partners, who else is capable of offering you full training on our solutions? With our personalised programmes, you can benefit from both our expertise and the experience of other users. Added to this, you are assured of making the most from your tools.
The guarantee of efficiency
At BORA, we are conscious that the best tool is the one which you master the most. Consequently, for you to use your solutions to the fullest, we have put in place training programmes that suit your business and your users. Irrespective of the software package that you choose from our range of products, you still have the possibility of getting one of our personalized modules, thereby acquiring all the necessary skills that go with efficiency and self-sufficiency.
Based on stringent reviews, our certification programme attests of the fact that you are trained by certified trainers with perfect mastery of all the functions of our solutions as well as all the issues raised therein. A certification that has been recognized for many year now, and which gives you all the assurances that you are trained by experts, whose teaching run in-line with your aspirations. Equally, at the end of our training, accreditations/diplomas are issued. Your collaborators can sit in for these exams so as to add credence to their skills.
For all levels
Whether initial or continuous, any user can participate in our training. From beginner to the expert, from the operator to decision-maker (Managers, Front-Office users, Cashiers, Sales Supervisors, etc). Guided by what you want, you can focus on the use of a particular solution for a rapid mastery or an advanced use. You can also further your skills thanks to a major evolution, or boost your skills in a particular domain (job, product, technology rules…).
Our programme catalogue comprises training in all domains (Accounting management and finance, business management, CRM…) and for all our solutions (BORA Pro, Premium…). Our topics are chosen as per current legal, fiscal and social development, as well as new ways of setting up your software…).
Mid Back Office Immersion Program
You may be working for a travel agency for years now, you may be using computer technology for a long time, if you are new to Mid and Back-Office systems then this module is meant for you. Mid Back Office immersion will guide you through TAs information system to distinguish between the front and the back office lines. The Travel Industry market has been constantly evolving during the last 20 years with an impact on these organizations. Mid Back Office automation has radically challenged the boundaries between the front office and the back office. Mid Back Office Immersion Program will raise the benefit of this automation and describe how these systems supports and/or improve new organizations models.
Report Designing
BORA reports are designed to be extremely flexible and complete. Implemented with the Fast Report Designer, these reports are all available for user update. The Fast Report Designing training module is offered for experienced user, with a minimum IT background, so as to enable them carry out some basic customizations without relying on the support.
For total comfort, you can take our distance learning programme from your desktop, connected to the internet or by telephone. With this type of learning, you interact live and on an individual basis with our consultants. This individual module, taught for 7 hours daily saves you time further spares you the inconvenience of moving and offers full efficiency by its personalized nature. To meet your requirements and demands with all ease, you can choose to be trained at your company’s premises, at ours or within the premises y of our partners. With the right module for you and a well-established timetable, its training brings together participants from different companies or only those from your company.
Do you need any information? A question? A concern? Our assistance services have been put in place to provide you with the best answers on any of our solutions that you choose.
At BORA, our relationship with our clients does not end with the sale of our products. We know your activities and your needs. Thanks to our teams of specialists and to our local network of partners, we offer comprehensive and targeted assistance for each of our solutions, together with different modules that meet your aspirations and objectives. Place your trust on our expertise and support, for we are definitely committed to being at your service, assisting in the development of your company.
Based on the best solution for you, the chosen module and the degree of urgency, you have the possibility of getting in contact with our advisers via telephone or client space on our webpage. We provide you with more than just the information on the products. Our technicians are ready to provide the right answers to all your questions, be it technical, functional or practical. As per the type of assistance you subscribed for, they can carry out e-repairs on your system. And they do not hesitate in advising you on how to boost your skills.
Our web services are available 24/7 and can be accessed from any computer. Updates and corrections can be downloaded free of charge. You can further access our knowledge base and benefit from the expertise of our support teams for technical and functional assistance. From your client space, you are opened to all forms of information: from didactic guides to technical files or even legal developments. When you subscribe to our newsletter, you receive latest alerts on the latest updates and versions of our software.
