BORA, the best partner for your travel agencies
You matter most to BORA. Thus, our main objective is your satisfaction. It is for this purpose that our teams and network of partners work on a daily basis with you in a bid to strengthen our already close relationship based on attention and trust. A long-lasting relationship that goes beyond providing solutions. We are at your disposal to advise, assist, train and help you through every stage in the optimisation of your activities. We also see in to it that you the successfully realize all your projects.
Your culture is our culture. We speak the language you speak and understand all the specificities you want for your business. Your aspiration is what motivates every action we undertake. That is why we are at your disposal 24/7, identifying your needs, and working together with you in finding solutions that are tailored to your needs, procedures and projects. We are moving forward together, exchanging and sharing.
It goes without saying that at BORA, technology is our thing. And we love innovating because we wish to constantly offer you more efficient and user-friendly solutions. You can therefore focus on your core activity while benefiting from both our efficient expert solutions and cutting-edge technology.
New clients, new markets, new standards…and your company is moving forward. So too are your needs. Since we want to assist you in the long run, our solutions and services are reshaped to fit with your new objectives. By so doing, we contribute towards optimizing your management while at the same time boosting your turnover. Our specialists will help you in analyzing your situation by advising you on the choices that suit best your needs and assisting you in implementing these choices. No matter how complex your requirements and your ambitions are, we will support you towards a positive change and development of your enterprise.
At BORA, being attentive to the client is synonymous to a round-the-clock proactivity and a common duty by all our collaborators. From Research and Development to services without leaving out our commercial agents, it is the entire BORA team that is attentive to you. We are men and women of dialogue.
Our help lines are at the frontline in this our daily exchanges. While being attentive to you, they can better provide you with the best possible solutions to your concerns. Our partners who are resellers-integrators equally share this spirit. This is a sign that you will receive quality advice and follow-up for your projects and this will be from your choice of solution to its implementation.
To better understand your problems, we have to first of all understand your business, your market and your needs. It equally has to do with both of us looking at the same direction. This joint vision, built on a daily interaction with you, shapes the form of expertise and value that BORA offers to you when you choose one of our solutions. The benefit you derive from this is a far greater efficiency.
Each of your concerns is treated differently. Each of your projects is given a particular attention. At BORA, we are certain of one thing: It’s only by being close to you and on a daily basis that we can react more efficiently and in the most reactive manner to your needs. Better still, anticipate these needs! And this is done at all the stages of your project from the choice of solution that better suits you, up to its implementation including assistance and training of users.
Racine Ba, the Deputy Managing Director of World Voyages-BCD Travel Senegal recently responded to some of our questions relating to BORA.
BORA: What was the situation you experienced as World Voyages-BCD Travel Senegal before BORA? What management challenges and problems was your Agency facing before BORA?
Racine Ba: We were experiencing quite a number of communication difficulties between sales team and accounting team. And of course, the problems pertaining to Service Fees Management.
BORA: How did you come to know about BORA?
Racine Ba: Amadeus spoke to us about the BORA products.
BORA: What were the key motives that set your choice on BORA?
Racine Ba: Actually in our market there were no comparable alternatives.
BORA: How was BORA implementation carried out (timing, professionalism, etc)?
Racine Ba: Challenging. This we learnt from the BORA team was due to the multiple site configurations; our implementation was special because of this so it took months.
BORA: What changes has BORA implementation brought to your agency in terms of operational organization, processes, customer service?
Racine Ba: Better GUI (Graphical User Interface). More user-friendly. Better features. More efficient to work with.
BORA: How does BORA now support your business objectives?
Racine Ba: Better than previous version of BORA.
BORA: What are the measurable evidences of your success with BORA?
Racine Ba: It now has many of the features I see in other popular back/mid office tools. It has potential!
